How long will it take to get my order?
It's coming, promise! We ship orders on Mondays - Fridays, during office hours only, and we don't operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially after releases! Your patience is appreciated.
Once we ship your gear, it'll get there in about this long:
Within Continental United States: We will ship your kit with love and you will receive it within one week, usually 3-4 days.
FREE Standard: Your gear should appear in about 1 to 3 weeks after we ship it but can take up to 5 weeks. Note: If you choose this option and your package goes missing, there’s not much we can do about it and we can't be held liable.
Standard: This goes through USPS and is NOT trackable. Your gear should appear in about 1 to 3 weeks after we ship it but can take up to 5 weeks. Note: If you choose this option and your package goes missing, there’s not much we can do about it and we can't be held liable.
Express: Costs a bit more, but hey – it's UPS'd and fully trackable. Your stuff will arrive in about 2-5 working days once shipped. We suggest using a work address because they'll usually deliver between the hours of 9am-5pm and request a signature. If you aren't available when your parcel is delivered, the delivery driver will leave a card with instructions on how to pick up.
Duties/Customs fees: Some countries may charge import duties or other random fees. UPS may also charge handling fees for processing your parcel through customs. Sorry, we have no control over this and it's your responsibility to pay for any fees.
Will my order be tracked?
If you're an US customer then yes!
If you're an International customer and would like tracking, please make sure you select the Express International Shipping for tracking. If you choose Standard International Shipping you won't get any tracking.
How can I pay?
This website accepts major credit cards, Paypal, and Amazon Pay. We can't accept any other forms of payment, sorry!
Good question! Since it varies for every country it’s best if you get in touch with your local customs office to find out BEFORE you purchase, just so there’s no nasty surprises and so you don’t think it’s us, it’s the government.
How do I make an order?
Just go to litlikeluma.com (hint: you’re already here) and click on a product you like and is available in your size and add to cart. Then just follow the easy checkout process and soon you’ll be Lit Like Luma!
How do I return an order?
If it has been less than 30 days since you received your item email email@example.com and we will provide you with shipping instructions. Items must be unworn, unwashed with the washing tags attached.
Where is my order?
Hasn’t it turned up yet? What a bummer. If you haven’t received a shipping confirmation email from us yet then just drop an email to firstname.lastname@example.org and we’ll investigate. Please remember if we’ve just had a big release we might be a little slower at getting orders out OR if you ordered an MTO or PRESALE item the shipping deadline for those products is different. If you have received a shipping notification just consult your tracking number, if you don’t have one, sit tight, hopefully it will turn up soon.
Can I return sale, festival only, or museum release items if it doesn't fit or I change my mind?
Sale and museum release items can only be returned if they are defective.
What does Made To Order mean?
Some of our printed products are Made to Order (MTO) so that you can wear them whenever you like, you don’t need to wait for a restock. This means that you place your order and we go and make it. This process usually takes up to 21 business days and then we ship it out to you. Note: This doesn’t mean custom measurements or prints.
It says ‘Sold out – no longer available’ will you restock?
No, sorry :( We like to make products limited so that the people that do get them get to feel really special. But if a product says “Out of Stock – Sewing more” then you can totally sign up for a restock notification and we’ll let you know when they’re back.
Where are your products made?
We manufacture in the US and China.